Terms and Conditions *
Coaching Agreement Agreement between StudentHero and Client whereby Coach agrees to provide Coaching Services for Client Responsibilities 1. Coach agrees to maintain the ethics and standards of behavior set by the International Coach Federation (“ICF”) (www.coachfederation.org/ethics). 2. Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. 3. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider. 4. Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program. Services This agreement, between StudentHero and Client is valid from date signed until conclusion of initial four-month package. Schedule & Fees Client agrees to pay StudenthHero for services rendered in advance. The calls/meetings shall be 45-60 minutes in length. If rates change before this agreement has been signed and dated, the prevailing rates will apply. Procedure The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Client will initiate all scheduled calls and will call the Coach at the specified number for all scheduled meetings. If the Coach will be at any other number for a scheduled call, Client will be notified prior to the scheduled appointment time. Calls that are more than 10 minutes late will be considered missed/canceled and will be subject to the cancellation policy. Confidentiality This coaching relationship, as well as all information (documented or verbal) that the Client shares with StudentHero and/or the Coach as part of this relationship, is bound to confidentiality by the ICF Code of Ethics but is not considered a legally confidential relationship (as in Medicine or Law). StudentHero/Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. StudentHero/Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in StudentHero/Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by StudentHero/Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by StudentHero/Coach without use of or reference to the Client’s confidential information; or (e) that StudentHero/Coach is required by law to disclose. Sponsorship If primary payment comes from a party other than Client, or Client is a minor, Client agrees that Coach may discuss coaching sessions, billing information, and other information regarding the coaching agreement with the client’s sponsor(s). Client reserves the right to request that certain information shall not be disclosed and Coach agrees to operate in good faith by consulting the Client before discussing sensitive information. In the event of the Client divulging information deemed to be a risk to him/herself and/or others, Coach may be legally responsible to notify the client’s parents and/or other appropriate personnel. Release of Information The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole purpose of verifying the coaching relationship, no personal notes will be shared. According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, further coach professional development and/or consultation purposes. Cancellation Policy Client agrees that it is the Client's responsibility to notify the Coach 48 hours in advance of the scheduled calls/meetings. StudentHero reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting. Termination & Refund Policy Either the Client or StudentHero may terminate this agreement at any time with two (2) weeks written notice. Special offers paid in advance shall not be refunded upon early termination. If more than 2 sessions in a 4-month period are missed/cancelled/rescheduled with less than 48-hour notice, StudentHero reserves the right to suspend further services. Limited Liability Except as expressly provided in this agreement, StudentHero makes no guarantees or warranties, express or implied. In no event will StudentHero/Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, StudentHero/Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to StudentHero/Coach under this agreement for all services rendered up until the termination date. This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written agreements, oral representations, discussions, or understandings. If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and StudentHero and/or Coach agree to attempt to mediate in good faith for up to thirty (30) days after notice given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party. Client, Sponsor (if applicable), and Coach each agree to sign the Client Agreement at the first coaching appointment; each party retains a copy for their records and submits an electronic copy to StudentHero.